VISHAL RAJ How can I close my paytm FASTag account?
Deactivating Paytm FASTag via Paytm App, you can follow these steps:
- Open the Paytm app and log in using the mobile number registered with your FASTag account
- In the search bar, type ‘FASTag’ and click on ‘Manage FASTag’ under the ‘Services’ section
- You will see a screen displaying all the active FASTag accounts linked to your Paytm number
- Select the vehicle number related to your FASTag that you want to close
- Click on ‘View All’ and tap on the ‘Help & Support’ option
- Under ‘Need help with non-order related queries?’, select ‘Queries related to updating FASTag profile’
- Look for the ‘I want to close my FASTag’ option, click on it, and follow the subsequent steps to deactivate your Paytm FASTag
- Now, you need to select a reason for closing your Paytm FASTag from selling/sold vehicle, lost/stolen/damaged, transferring the vehicle to a friend/relative, service related issues, not in use, and others.
- Your genuine reason here will be ‘service related issues with my FASTag’
- It will ask to communicate with a Paytm customer service representative to solve the issue. You can ask for a compensation / token of apology (might get a free movie/shopping/recharge voucher).
- Now the final step, ‘Close FASTag’.
A message will appear saying, “Your FASTag will be closed in 5-7 working days. Security Deposit (₹250) and Minimum Balance maintained will be refunded to your Paytm Wallet.”
That’s it! You will get the ‘FASTag Closure Request Submitted’ confirmation at the top. Also, your VRN will be tagged as ‘Closure Initiated’. You will also receive an SMS notification.
Closing Paytm FASTag account via Paytm Customer Care
You can also close your Paytm FASTag account by calling Paytm’s Customer Care team on 01204456456 or Toll-free number 18001204210. You need to provide your mobile number (linked to the FASTag) and your Vehicle Registration Number (VRN) to the customer care executive. They might also ask some questions to verify your identity as a Paytm user.
FAQ’s
1. What will happen to Paytm FASTag after 29 Feb?
Paytm FASTag will not work with Paytm Payments Bank as it has been Banned by the RBI. Paytm has assured that its FASTag service will continue even after 29 Feb via other bank collaboration.
2. How can I check my Paytm FASTag status?
On the Paytm app, select ‘Manage FASTag’ where you will be able to see the status of all your FASTags.
3. Is Paytm FASTag closed?
No, Paytm has assured that its FASTag services will continue as it is. However, let’s see what happens after the deadline i.e. 29th Feb, 2024!
4. How to update Paytm FASTag KYC?
You can update via ‘Manage FASTag’ option in the Paytm App or contact its customer care team on 01204456456 or Toll-free number 18001204210.
